Cancellation policy
Two rates,
two ways to book.
Pay less if you’re certain (€75, non-refundable), or pay €20 more and stay flexible – cancel free up to 14 days before arrival.
The rates
Same studio,
two ways to book.
One non-refundable, one flexible. Pick the one that fits your plans.
Saver
€75/ night
CancellationNon-refundable. Best if your dates are firm.
Flexible
€95/ night
CancellationFree, up to 14 days before arrival.
The details
Short answers
to real questions.
Cancelling Flexible less than 14 days out
Write to us. We handle it case-by-case and we’re reasonable about it.
Changing your dates
Allowed on both rates, case-by-case, up to 14 days before arrival.
You pay any rate difference. No admin fee.
Illness, travel ban, bereavement
Credit for a future stay. We’d rather you came back than fought for a refund.
Saver rate, exceptional circumstances
The policy’s strict on paper. Serious situations aren’t. Ask.
If you don’t show up
Case-by-case. Tell us, even last minute. We’d rather know.
If we have to cancel (rare)
Help rebooking elsewhere plus a full refund. We don’t leave you stranded.
Refunds
How money
moves back to you.
Method
Back to the original card. No bank transfers, no vouchers.
Timing
We process within a day. After that it’s on your bank – usually a few working days.
Cleaning fee
Always refunded if the booking is cancelled. It’s a service fee, not a deposit.
About “14 days before arrival” – we don’t count to the minute. If you write to us on the same calendar day, that’s fine. A few hours either side won’t be the thing that decides your refund.
How to cancel or change a booking
Need to cancel
or change dates?
One message. A real person replies, usually same day.